Multispecialty hospitalDemonstration build
Meridian Health
A multispecialty hospital site with an AI concierge — chat and live voice — that answers department questions and captures appointment requests, escalating sensitive cases to staff.
WebsiteAI conciergeChat + voiceDepartment info & intake
The brief
Patients arrive anxious, with questions about departments, specialties and appointments — and a switchboard can't scale to answer them all, or reliably know which cases need a human right away.
What we built
- →Department, specialty and service information at a glance
- →AI concierge grounded in the hospital's own facts
- →Dual-mode concierge: streaming chat + live voice
- →Appointment intake with a clean hand-off to staff
Why it's premium
- →Departments, specialties and services laid out with clinical clarity
- →AI concierge grounded strictly in the hospital's own facts — no medical guesswork
- →Dual-mode chat + voice that captures appointment requests as they come
- →Escalates sensitive cases to staff with a clean, unambiguous hand-off